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Frequently asked questions

Where are the free pickup locations or collection points?

During the checkout process, you will have the option to select from the closest collection points near you for free, during retail / store operating hours.

Please allow up to 5 working days for the logistics team to collect and deliver the box to individual collection points across the island.

Once your box has arrived at the selected collection point, you will receive an SMS or email notification with the designated collection dates.

Kindly note that any items not collected within the specified number of days will be redirected to the logistics warehouse. To receive your box, you'll need to request a re-delivery and cover any associated redirection fees.

To ensure a smooth process, please retrieve your box within 60 days. Failure to do so may result in the non-refundable forfeiture of your box.

Find your closest Park N Parcel collection pointĀ here.

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